Privacy Policy

    Last Updated: October 13, 2026

    1. Introduction

    Cyber Realm ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.cyberrealm.biz or our Shop at shop.cyberrealm.biz, use our services, or interact with our SMS and voice communication channels.

    By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. This Privacy Policy must be reviewed and accepted before any SMS opt-in or consent is collected.

    2. Services We Provide

    Cyber Realm offers:

    • Websites and landing pages, including hosting and care.
    • Search engine optimization (SEO) and local search, including Google Business Profile work.
    • Reputation management and review request systems.
    • Advertising campaigns on platforms such as Meta and Google.
    • CRM setup and management, including GoHighLevel.
    • AI automation, and administration of automation platforms such as n8n.
    • AI-powered voice agent services that qualify leads, book appointments, and interact with customers on behalf of our clients.
    • SMS marketing, reminders, and messaging delivered via registered A2P 10DLC long codes.
    • Integrations with CRMs, scheduling systems, and analytics tools.
    • Digital products, such as guides and templates, sold through our Shop.

    3. Information We Collect

    We may collect the following categories of personal information:

    3.1 Information You Provide Directly

    • Contact Information: Name, email address, phone number, and business name.
    • Mobile Phone Number: Collected through web forms, opt-in checkboxes, verbal consent, or other lawful means for the purpose of sending SMS messages.
    • Consent Records: Records of your opt-in consent, including the date, time, method of consent (web form checkbox, verbal, keyword opt-in), and the specific program(s) you consented to.
    • Communications: Messages you send to us, including SMS replies and email correspondence.
    • Business Details for Clients: When you become a client, the information our onboarding form asks for, including your business's legal name and address as shown on your IRS EIN letter and your Employer Identification Number (EIN). We use these to set up your accounts, such as your GoHighLevel sub-account, and to register your business for text messaging with the mobile carriers. We ask to be invited to your platforms as a user rather than for your passwords.
    • Calls and Meetings: When we meet with you by phone or video, we may record and transcribe the call with a notetaking service, Fireflies, so we keep accurate notes of what was agreed.

    3.2 Information Collected via SMS Campaigns

    • Mobile phone numbers provided for SMS communications.
    • SMS consent records and opt-in/opt-out status.
    • Message delivery metadata (delivery status, timestamps).
    • Opt-out requests and STOP/HELP keyword responses.

    3.3 Information Collected Automatically

    • IP address, browser type, device information, and operating system.
    • Pages visited, time spent on pages, and referring URLs.
    • Cookies and similar tracking technologies.
    • Basic analytics data collected through standard web analytics tools to help us understand site traffic and improve our website.

    The tools on our website that collect this information are:

    • Google Tag Manager and Google Analytics 4, which measure visits and how our pages are used.
    • A chat widget from LeadConnector (GoHighLevel). If you send us a message through it, your message and any contact details you give go into our GoHighLevel account.
    • A Trustpilot widget, which shows our reviews.

    4. How We Collect SMS Consent

    We obtain consent to send SMS messages through one or more of the following methods:

    • Web Form Opt-In: By checking an opt-in checkbox on our website or landing pages, you expressly consent to receive text messages from Cyber Realm.
    • Verbal Consent: During phone calls or voice interactions, you may provide verbal consent to receive SMS communications. Such consent is documented and recorded.
    • Keyword Opt-In: By texting a designated keyword (e.g., "JOIN" or "START") to our designated number, you consent to receive messages.

    At the point of opt-in, you will be informed of: the type of messages you will receive, the approximate message frequency, that message and data rates may apply, and how to opt out. A link to this Privacy Policy is provided at or before the point of consent collection.

    5. How We Use Your Information

    We use the information we collect to:

    • Provide and improve our AI voice agent and SMS messaging services.
    • Send SMS messages you have consented to receive, including marketing messages, appointment reminders, service notifications, and transactional messages.
    • Respond to your inquiries and provide customer support.
    • Process payments and manage your account.
    • Comply with legal obligations, including TCPA and carrier compliance requirements.
    • Analyze usage patterns to improve our website and services.

    6. How We Share (or Do Not Share) Your Information

    We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes.

    We may share your information only in the following limited circumstances:

    • Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g., SMS delivery platforms, CRM systems, scheduling tools), strictly for the purpose of fulfilling our services to you. These providers are contractually obligated to protect your data.
    • AI Service Providers: We use artificial intelligence (AI) tools to run our own business: drafting documents and emails, summarizing calls, keeping our books, and automating our internal work. Information about our clients and prospects, such as names, business contact details, messages, call notes, contracts, and invoices, may be processed by these providers, including Anthropic (the maker of Claude), OpenAI, OpenRouter (which routes requests to AI models under zero data retention), and Fireflies (which records and transcribes our calls), only for those purposes. We use Anthropic under its commercial terms, which do not allow it to train its models on our data. We do not send records that identify our clients' own customers, such as their names, phone numbers, or email addresses, to any AI provider.
    • Payment Processing: Stripe processes payments for our services, including client invoices and saved payment methods, as well as Shop orders. We also read our own Stripe payment records, with read-only access, to prepare internal financial reports. Your full card number goes to Stripe and never to us.
    • Legal Compliance: When required by law, regulation, legal process, or governmental request.
    • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections in place.
    • With Your Consent: When you have given us explicit permission to share your information.

    7. SMS Opt-Out and STOP Instructions

    You may opt out of receiving SMS messages at any time by:

    • Replying "STOP", "UNSUBSCRIBE", "CANCEL", "END", or "QUIT" to any message you receive from us.
    • Contacting us directly at j.ramirez@cyberrealm.biz.

    Upon receiving your opt-out request, we will promptly honor it and send a one-time confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you re-opt in.

    For help or information about our messaging program, reply "HELP" to any message or contact us at j.ramirez@cyberrealm.biz.

    8. TCPA and Carrier Compliance

    Cyber Realm complies with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and all applicable A2P 10DLC registration and messaging requirements established by mobile carriers and The Campaign Registry (TCR).

    We ensure that:

    • All SMS messages are sent only to individuals who have provided prior express written consent (for marketing messages) or prior express consent (for informational/transactional messages).
    • Opt-in and opt-out mechanisms are clearly disclosed and easy to use.
    • Message frequency, message and data rates, and opt-out instructions are disclosed at the point of consent.
    • All messaging campaigns are registered under the A2P 10DLC framework with proper use-case declarations.

    9. Withdrawal of Consent

    You have the right to withdraw your consent to receive SMS messages at any time, without penalty. Withdrawal of SMS consent does not affect the lawfulness of any processing conducted prior to withdrawal, nor does it affect your ability to use our other services. To withdraw consent, follow the opt-out instructions in Section 7 above.

    10. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    11. Data Retention

    We retain your personal information, including consent records and SMS opt-in/opt-out logs, for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations (including TCPA record-keeping requirements), resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

    12. Your Rights

    Depending on your jurisdiction, you may have the following rights regarding your personal information:

    • Right of Access: Request a copy of the personal data we hold about you.
    • Right of Deletion: Request the deletion of your personal data, subject to legal retention requirements.
    • Right to Object: Object to certain processing of your personal data, including direct marketing.
    • Right to Correction: Request correction of inaccurate or incomplete personal data.
    • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.

    To exercise any of these rights, please contact us at j.ramirez@cyberrealm.biz. We will respond to your request within 30 days.

    13. Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

    14. LinkedIn Internal Integration

    JNR Infinite Realm LLC, doing business as Cyber Realm, operates a limited internal LinkedIn integration. This integration is not offered as a public application or public SaaS product, and is not available for outside consumers, clients, or members of the public to sign up for or connect their own LinkedIn accounts to. It is intended only for use by authorized Cyber Realm personnel.

    The purpose of the integration is to connect Cyber Realm's own authorized LinkedIn account and LinkedIn Page to internal content and business automation workflows. It may be used to draft, schedule, publish, manage, and evaluate content for Cyber Realm's authorized LinkedIn presence.

    14.1 Information the Integration May Receive

    Depending on the LinkedIn permissions approved and used, the integration may receive limited information such as:

    • LinkedIn account or member identifiers
    • Basic account information needed to identify the authorizing account
    • Cyber Realm LinkedIn Page or organization identifiers
    • Authorization and permission information
    • OAuth access tokens and related authorization metadata
    • Content submitted for publication
    • Published-post identifiers
    • Publishing status or error information
    • Page or post analytics, if the applicable permission is approved and used

    The integration does not necessarily collect every category listed above and only accesses information permitted by LinkedIn and authorized through the OAuth process.

    14.2 How the Information Is Used

    Information obtained through the LinkedIn integration is used only to:

    • Authenticate Cyber Realm's authorized LinkedIn connection
    • Maintain the internal integration
    • Draft, schedule, publish, or manage Cyber Realm content
    • Confirm whether publishing operations succeeded
    • Retrieve authorized Page or content analytics where applicable
    • Troubleshoot and secure the integration
    • Comply with LinkedIn's requirements and applicable law

    14.3 Limitations and Commitments

    • The LinkedIn integration is for Cyber Realm's internal business use.
    • Cyber Realm does not sell LinkedIn member data.
    • Cyber Realm does not sell OAuth tokens or account credentials.
    • Cyber Realm does not use the integration to scrape LinkedIn.
    • Cyber Realm does not request or store a user's LinkedIn password through the OAuth process.
    • Cyber Realm does not access unrelated LinkedIn accounts.
    • Cyber Realm does not use LinkedIn data for purposes materially unrelated to the authorized internal integration.
    • Access is limited to authorized Cyber Realm personnel and service providers that are reasonably necessary to operate the integration. Any such service provider may only process the information for the purpose of operating or supporting the integration.

    14.4 Authorization and Disconnection

    The LinkedIn account connection is authorized through LinkedIn's OAuth process. The authorizing account reviews and approves the requested permissions through LinkedIn.

    Authorization can be withdrawn by:

    • Removing the connected application through the applicable LinkedIn account settings
    • Disabling the internal Cyber Realm integration
    • Contacting Cyber Realm through the verified contact information listed in this Privacy Policy

    Disconnecting the integration prevents future API access after revocation has been processed.

    14.5 Retention and Deletion of LinkedIn Data

    • Cyber Realm retains OAuth credentials and LinkedIn-derived information only for as long as reasonably necessary to operate the authorized internal integration, troubleshoot technical issues, meet legal obligations, and comply with LinkedIn's requirements.
    • Cyber Realm will delete or invalidate stored LinkedIn OAuth credentials when the integration is permanently disconnected, discontinued, or no longer needed.
    • Stored LinkedIn-derived information will be deleted when it is no longer necessary for the authorized purpose or when deletion is required by LinkedIn or applicable law.
    • LinkedIn-specific retention, caching, or deletion limitations control where they are more restrictive than the periods above.
    • Limited records may be retained where necessary for security, fraud prevention, legal compliance, dispute resolution, or documenting compliance.

    Privacy or deletion questions related to the LinkedIn integration may be submitted through the verified Cyber Realm email address listed in the Contact section below.

    15. Third-Party Platform API Integrations

    Cyber Realm uses third-party platform APIs (including LinkedIn, Meta/Facebook, and, through the publishing service Blotato, TikTok, YouTube, and X) solely to automate content publishing and workflow processes on behalf of authorized accounts, and to read the statistics those platforms report for our own posts and accounts (totals only, as described for Meta in Section 15.1). With the exception of the automated comment reply feature described in Section 15.1, we do not collect, store, or process personal data belonging to third-party platform users through these integrations, and no user data obtained via these APIs is retained in our systems beyond the duration of active workflow execution. We do not use API-sourced data for advertising targeting, lead enrichment, CRM purposes, or any secondary use. Users whose data may be incidentally accessed during automation workflows may contact us at j.ramirez@cyberrealm.biz to request deletion of any retained information.

    15.1 Meta Graph API (Facebook and Instagram)

    Cyber Realm uses Meta's Graph API for three purposes, all limited to the Facebook Page and Instagram Business account that we own and control.

    Publishing our own content

    We create and publish posts, images and carousels to our own accounts.

    Measuring how our own posts perform

    We read the statistics Meta reports for our own posts and accounts: totals such as how many people saw a post, how many times it was viewed, liked, commented on, shared or saved, how many clicks it received, and how many followers our accounts have. These totals contain no names, account identifiers or comment text of the people who saw or engaged with a post. We store them in our own automation system and use them, with the help of the AI service providers described in Section 6, only to decide what to post next. We do not use them for advertising targeting, and we do not sell them or share them with anyone for their own purposes.

    Responding to comments on our own posts

    When someone comments a designated keyword on one of our posts, our system automatically sends that person a single private reply containing a link to a free resource they requested by commenting, and posts a public reply on their comment letting them know the message was sent.

    To operate the automated comment reply feature, we receive and store the following information about the person who commented:

    • The name displayed on their Facebook or Instagram profile
    • The platform-assigned identifier for their account
    • The text of the public comment they left
    • The identifiers of the comment and the post it was left on
    • The date and time the reply was sent

    We use this information only to deliver the resource that was requested, to avoid sending a duplicate reply to the same person, and to troubleshoot the automation. We do not use it for advertising, audience targeting, lead enrichment, profiling, or any other secondary purpose. We do not sell it, rent it, or share it with third parties for their own purposes.

    We do not collect email addresses, phone numbers, postal addresses, or payment information through this integration. We do not send unsolicited messages. A private reply is only ever sent in direct response to a comment that the person chose to leave on our post, and Meta permits only one such reply per comment.

    This information is automatically deleted 90 days after the reply is sent. You may request earlier deletion at any time by emailing j.ramirez@cyberrealm.biz, and we will action the request within 30 days.

    16. Intuit QuickBooks Online Internal Integration

    JNR Infinite Realm LLC, doing business as Cyber Realm, operates a limited internal integration with Intuit QuickBooks Online. This integration is not offered as a public application, is not listed on the Intuit App Store, and is not available for outside consumers, clients, or members of the public to sign up for or to connect their own QuickBooks companies to. It is used only by authorized Cyber Realm personnel and connects only to Cyber Realm's own QuickBooks Online company.

    The purpose of the integration is internal financial visibility: producing expense and profit and loss reporting for Cyber Realm's own books.

    16.1 Information the Integration May Receive

    Depending on the permissions authorized and used, the integration may receive:

    • QuickBooks company (realm) identifiers
    • OAuth access tokens, refresh tokens, and related authorization metadata
    • Chart of accounts and account balances
    • Transactions already accepted into the register, including invoices, bills, payments, purchases, items, vendors and customers
    • Financial reports, including Profit and Loss
    • API response metadata, status and error information

    The integration does not necessarily access every category listed and accesses only information permitted by Intuit and authorized through the OAuth process.

    16.2 How the Information Is Used

    Information obtained through the integration is used only to:

    • Produce internal financial and expense reporting for Cyber Realm's own business
    • Prepare that reporting with the help of the AI service providers described in Section 6, which process the information only for that purpose
    • Authenticate and maintain the authorized connection
    • Troubleshoot and secure the integration
    • Comply with Intuit's requirements and applicable law

    16.3 Limitations and Commitments

    • The integration is for Cyber Realm's internal business use only.
    • Cyber Realm does not process User Data on Intuit's behalf.
    • Cyber Realm stores and processes information obtained through the integration only for the purpose of providing the functionality of that integration.
    • Cyber Realm does not sell QuickBooks data, OAuth tokens, or account credentials.
    • Cyber Realm does not scrape, bulk retrieve, mirror, or maintain a standing archive of the Intuit platform or its data.
    • Cyber Realm does not use the integration for benchmarking or competitive intelligence against any other product or service.
    • Information obtained through the integration is not a consumer report, and Cyber Realm does not use it in any manner that would cause Cyber Realm or Intuit to be deemed a consumer reporting agency or a furnisher under the Fair Credit Reporting Act.
    • Cyber Realm does not request or store a QuickBooks password.
    • Cyber Realm does not connect the integration to any QuickBooks company other than its own.
    • No protected health information passes through the integration.
    • Access is limited to authorized Cyber Realm personnel and to service providers reasonably necessary to operate the integration, which may process the information only for that purpose.

    16.4 Authorization and Disconnection

    The connection is authorized through Intuit's OAuth process, in which the authorizing account reviews and approves the requested permissions. Authorization can be withdrawn by removing the connected app under Settings, then Apps, then Manage inside QuickBooks Online, by disabling the internal Cyber Realm integration, or by contacting Cyber Realm at the email address in the Contact section below. Disconnecting prevents future API access once revocation has been processed.

    16.5 Security

    Data is transmitted over encrypted connections. OAuth credentials are held in encrypted credential storage and are never placed in source code, repositories, or shared documents. Access is restricted to authorized Cyber Realm personnel.

    16.6 Retention and Deletion

    • OAuth credentials and QuickBooks-derived information are retained only for as long as reasonably necessary to operate the authorized integration, troubleshoot technical issues, and meet legal and tax record-keeping obligations.
    • Stored OAuth credentials are deleted or invalidated when the integration is permanently disconnected or discontinued.
    • Intuit-specific retention, caching, or deletion limitations control where they are more restrictive than the above.

    Questions about this integration may be sent to the Cyber Realm email address in the Contact section below.

    17. Cyber Realm Shop Purchases

    When you order from our Shop at shop.cyberrealm.biz, we collect your first name, your email address, what you bought, the amount and time of your order, the country your connection comes from, and your choice about marketing emails along with the exact wording you agreed to. We collect your first name and email when you start an order, even if you do not finish it. If you tick the box for marketing emails when you start an order, your name and email are saved to our GoHighLevel account at that step, even if you do not finish the order.

    17.1 Who Handles It

    • Stripe processes your payment by card or Cash App Pay, keeps a customer record for each order, sends your receipt, and, when a product offers a one-click add-on, saves your card for that order. Your full card number goes to Stripe and never to us. We use only the card brand and last four digits, to show you which card an add-on would be charged to.
    • Vercel hosts the Shop and stores the product files.
    • GoHighLevel keeps your contact record and sends your downloads email and any order reminders through its email provider, Mailgun. Replies to that email come back to us in GoHighLevel.
    • n8n, our automation tool, hosted on Render in the United States, passes your order from the Shop to GoHighLevel. It keeps an order log with the order number, products and amount, and a reminder log with the order number, the product and the link back to your order, both without your name or email. If a step fails, it keeps that step's details for up to 14 days so we can retry it.

    17.2 Emails

    Order emails, such as your receipt and your downloads link, are sent because you placed an order. If you are in the United States and start an order without finishing it, we may email you reminders with a link back to that order. Buying the product, or replying to any reminder, stops them. Marketing emails are sent only if you ticked the box for them, and every one has an unsubscribe link.

    18. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.

    19. Contact Us

    If you have questions or concerns about this Privacy Policy, please contact us: