1. Introduction
JNR Infinite Realm LLC dba Cyber Realm ("we," "us," or "our") provides AI-powered voice agent services ("Services") that interact with potential customers on behalf of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our Services.
2. Information We Process
In providing our Services, we may process the following types of information:
- Call Recordings: Audio recordings of conversations between our AI agents and individuals
- Call Metadata: Phone numbers, call timestamps, duration, and call outcomes
- Conversation Data: Transcripts and analysis of call content
- Lead Information: Information provided by individuals during calls (names, contact details, needs assessment)
- Technical Data: Device information, IP addresses, and network data
3. Legal Basis for Processing
We process personal data under the following legal frameworks:
- Legitimate Interest: For providing and improving our Services
- Contractual Necessity: To fulfill our obligations to clients
- Consent: Where required by law, we obtain explicit consent for call recording and data processing
- Legal Compliance: When required by applicable laws and regulations
4. How We Use Information
We use the information we process to:
- Provide and maintain our AI voice agent Services
- Improve call handling and conversation quality through machine learning
- Generate reports and analytics for our clients
- Comply with legal obligations and prevent fraudulent activities
- Enhance the accuracy and effectiveness of our AI models
5. Data Sharing and Disclosure
We may share information with:
- Our Clients: Only the data necessary for their legitimate business purposes
- Service Providers: Trusted vendors who assist in providing our Services (under strict confidentiality agreements)
- Legal Authorities: When required by law or to protect our rights
We do not sell personal data to third parties.
6. Data Retention
We retain data only as long as necessary for:
- Provision of Services to our clients
- Compliance with legal obligations
- Dispute resolution
- Improvement of our AI models (with appropriate anonymization)
Typical retention periods:
- Call recordings: 30-90 days (unless longer retention is contractually required)
- Call metadata: 1 year
- Anonymized conversation data: Indefinitely for model improvement
7. Data Security
We implement robust security measures including:
- Encryption of data in transit and at rest
- Access controls and authentication protocols
- Regular security audits and penetration testing
- Employee training on data protection
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability (where applicable)
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us at:
9. AI-Specific Provisions
- Voice Cloning: We do not create voice clones without explicit, documented consent
- Bias Mitigation: We implement measures to reduce bias in our AI models
- Transparency: Our AI agents disclose their artificial nature at the beginning of calls
- Human Review: Some calls may be reviewed by humans for quality assurance
10. International Data Transfers
For international data transfers, we implement:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Additional safeguards as required by law
11. Changes to This Policy
We may update this policy periodically. Material changes will be notified through our website or directly to clients.
12. Contact Us
For privacy-related inquiries:
JNR Infinite Realm LLC
DBA Cyber Realm
Attn: Privacy Officer
5940 S Rainbow Blvd, Las Vegas, NV 89118
Email: admin@cyberrealm.biz
Phone: (405) 500-7594